Supreme Dumplings / Store Manager Daily

Honolulu 店长日报

数据窗口:西海岸时间 2026-06-27 00:00-24:00。重点用于店长当天跟进。

新增评论3Google 新增评论9Yelp 新增内容1Instagram 新增视频2TikTok

今日处理重点

员工提及

Jerica(3 次):服务员Jerica非常友好和热情,提升了用餐体验;服务员Jerica表现很好。证据:“Our server, Jerica, was very kind and welcoming” / “thanks to our server, Jerica”

Alice(2 次):服务员Alice表现很好;服务员Alice表现非常好,详细介绍菜单并多次关心客人。证据:“Alice was our server and she was great!!” / “Alice our server was excellentee, she explained the whole menu to us, told us that the restaurant wants to ma...”

Angelina(2 次):服务员Angelina非常热情且提供了有用信息;服务员Angelina温柔且耐心,服务体验非常好。证据:“Eric and Angelina served me and were extremely helpful and informative.” / “Angelina is a sweet and patient server.”

员工(2 次):评论提到员工,服务体验中性;评论提到员工,服务体验中性。证据:“The restaurant had only been open for about 2 hours and 45 minutes, and you could see staff continuously maki...”

服务员(2 次):评论提到服务员,服务体验正向;评论提到服务员,服务体验中性。证据:“Our server, Jerica was very accommodating, patient, friendly, and well-versed in the menu and answered all of...” / “Anyways, I asked a lot of questions and glad she was our server.”

Eric:服务员Eric非常热情且提供了有用信息。证据:“Eric and Angelina served me and were extremely helpful and informative.”

Jella:厨师Jella表现很好。证据:“one of the cooks, Jella”

需关注

经理:评论提到经理,服务体验负面。证据:“the host and manager was unnecessarily rude.”

低星/需回复评论

Oracle 8.
2026/06/27 Needs response
Honolulu

went to eat there today. was told to make reservation thru yelp but when I try it would direct me to other states locations but not waikīkī. the bar area was wide open. the host and manager was unnecessarily rude. just tried again to make reservations thru yelp. thought maybe now that's it late it might work but nope. don't know if i'll try again. it's too bad I was looking forward to trying it.

Yelp page

主要反馈与建议

主要反馈点

食物:4 次;例:“提到食物品质”

服务:2 次;例:“提到服务或员工体验”

等待:2 次;例:“提到等待、预约或入座问题”

标签:2 次;例:“提到停车或交通便利性”

分量:1 次;例:“小笼包分量较小,其他菜品分量适中。”

店长建议动作

  • 当天有低星评论,建议店长当天完成平台回复,并记录事实情况。
  • 对被点名表扬的员工做即时正向反馈,可以在班前/班后会点名表扬。
  • 对被点名的负向员工反馈先内部核实,不建议直接归责,先确认当班情况和服务流程。
  • 等待/预约相关反馈:确认前台是否主动说明等待时间、预约状态和可选座位。
  • 份量/价格感知相关反馈:检查出品份量是否稳定,必要时让服务员对高价或特色菜做更清楚说明。
  • 服务相关反馈:提醒服务员做桌边回访,尤其是上菜后和客人等待时。
  • 食物相关反馈:把具体菜品反馈同步给厨房,优先检查被提到的菜品稳定性。

Google 新增评论

Laura JM
★★★★☆ 2026/06/27
Honolulu

If you’re planning to dine here, plan ahead—not just for your reservation, but also for Ala Moana parking and weekend traffic. Finding parking can easily become the most stressful part of the experience. We made our reservation on the first day it became available on Yelp and secured a 1:45 PM Saturday seating. When we arrived, the restaurant was packed, and we overheard the wait for walk-ins was around an hour. Thankfully, we were seated immediately. Unfortunately, the two dishes we came specifically for—the Supreme Pork Xiao Long Bao and Mini Pan-Fried Pork Dumplings—were already sold out before 2:00 PM. That was disappointing, especially considering they’re two of the restaurant’s signature items. The resta...

Original review
Reesa Rafael
★★★★★ 2026/06/27
Honolulu

Lives up to the hype.. will be coming back again FOR SURE!!🩷

Original review
R Matas
★★★★★ 2026/06/27
Honolulu

Angelina is a sweet and patient server. I’m Asian and had XLB many times, but wanted to know which one was colorful. Anyways, I asked a lot of questions and glad she was our server. I believe the service will make or break this place. Also, whether the restaurant will have draft LOCAL beer. Highly recommend considering pairing draft local beer. We have great local IPA that would be great with Szechuan peppers. Also it’s respect to support local.

Original review

Yelp 新增评论

Oracle 8.
2026/06/27 Needs response
Honolulu

went to eat there today. was told to make reservation thru yelp but when I try it would direct me to other states locations but not waikīkī. the bar area was wide open. the host and manager was unnecessarily rude. just tried again to make reservations thru yelp. thought maybe now that's it late it might work but nope. don't know if i'll try again. it's too bad I was looking forward to trying it.

Yelp page
Laura J.
2026/06/27
Honolulu

If you're planning to dine here, plan ahead--not just for your reservation, but also for Ala Moana parking and weekend traffic. Finding parking can easily become the most stressful part of the experience. We made our reservation on the first day it became available on Yelp and secured a 1:45 PM Saturday seating. When we arrived, the restaurant was packed, and we overheard the wait for walk-ins was around an hour. Thankfully, we were seated immediately. Unfortunately, the two dishes we came specifically for--the Supreme Pork Xiao Long Bao and Mini Pan-Fried Pork Dumplings--were already sold out before 2:00 PM. That was disappointing, especially considering they're two of the restaurant's signature items. The re...

Yelp page
Gavin N.
2026/06/27
Honolulu

Went into the restaurant not expecting much however, I left very satisfied. Our server, Jerica, was very kind and welcoming and helped making the dining experience all the more better. The interior and ambiance of the restaurant was very nice and comfortable. The food was delicious, we tried both the entrees and the deserts and both were good. They also have a mouthwash dispensing station in the washroom, pretty tuff.

Yelp page
Elayna C.
2026/06/27
Honolulu

Alice was our server and she was great!! Food came out fast. Wonderful ambience, loved the aesthetic inside.

Yelp page
Ag C.
2026/06/27
Honolulu

4.5 stars on food - good enough 5 stars on service - Alice our server was excellentee, she explained the whole menu to us, told us that the restaurant wants to maintain food quality hence they limit reservations, she helped us pick out items to try for 5 people though we are familiar with the cuisine, she came back to check on us many times to make sure everything was ok 4 stars on ambience - very generic XLB restaurant feel If you like XLB this is the place

Yelp page
S
Sleepy S.
2026/06/27
Honolulu

I went to my first-ever family-and-friends food tasting, and it was amazing. The food came quickly thanks to our server, Jerica, and the cooks who made it. I was invited to the event by one of the cooks, Jella, and thanks to her, I was able to taste amazing food and experience great service. My favorite was definitely the desserts and the wagyu. I will for sure come again

Yelp page
J
Jacob C.
2026/06/27
Honolulu

Came to eat at Supreme Dumplings with 4 other friends and ate for free as VIPs. Our server, Jerica was very accommodating, patient, friendly, and well-versed in the menu and answered all of our questions. We were unfortunately given a wrong order at some point during the service but it's a soft launch so we didn't mind and Jerica was able to sort everything out. When we were seated, all the cutlery, tables, chairs, pitchers, menus etc; were all highly detailed and maintained with care. The feel of the restaurant is very upscale and it felt like you were dining in a fancy restaurant. Menu was relatively small and neatly organized. Because everything was free, we ate about $350 worth of food and I would happily ...

Yelp page
R
Renee W.
2026/06/27
Honolulu

Xiao long bao was good but I feel like din tai fung is a lot better. The wonton mein and beef noodle soup is very bland, no taste. Wish the foods are more rich in flavor

Yelp page
S
Steven M.
2026/06/27
Honolulu

I came in on a Friday night and was able to get a bar seat right away which was great. The ambiance was lively, modern and hip. Eric and Angelina served me and were extremely helpful and informative. They also gave good recommendations. I'll definitely be back!

Yelp page

Instagram / TikTok 新动态