Supreme Dumplings / Store Manager Weekly

Kirkland 店长周报

数据窗口:西海岸时间 2026-06-22 至 2026-06-28。用于店长复盘本周口碑、员工提及和需跟进事项。

新增评论10Google
新增评论1Yelp
新增社媒0Instagram/TikTok
低星/需回复1Low rating

本周店长重点

每日变化

06-22 Google 0 Yelp 0 Social 0
06-23 Google 2 Yelp 0 Social 0
06-24 Google 2 Yelp 0 Social 0
06-25 Google 2 Yelp 0 Social 0
06-26 Google 1 Yelp 0 Social 0
06-27 Google 0 Yelp 0 Social 0
06-28 Google 3 Yelp 1 Social 0 低星 1

员工提及

员工(2 次):评论提到员工,服务体验中性;评论提到员工,服务体验中性。证据:“Very flavorful pork&shrimp dumplings and nice staff.” / “The staff won't check in on you and you can tell that they view customers' presence as a nuisance.”

Ashley:服务员Ashley非常棒。证据:“Ashley was an amazing server!”

服务员:评论提到服务员,服务体验正向。证据:“Great food, nice ambience, helpful and friendly server.”

需关注

员工:服务员态度冷漠,不主动关心顾客。证据:“The staff won't check in on you and you can tell that they view customers' presence as a nuisance”

低星/需回复评论

L
★☆☆☆☆ 2026/06/28 Needs response
Kirkland

The chili chicken soup special is a sad bowl of liquid and bland chicken with about 4 tiny pepper slices thrown in (it was $12). The staff won't check in on you and you can tell that they view customers' presence as a nuisance. Beyond their unwelcoming vibes, there was small but weird details like not offering to clear empty dishes when the when the table was super full (leaving a mess of old plates I had stacked while they watched with an impatient expression), putting dirty menus directly on the chopsticks, and loudly clanging dishes in the background in an angry way lol. The xiao long baos were fine at least, on par with Costco's. Go somewhere else for your XLBs - this place is overpriced and overrated.

服务 -食物 -价格 -
Original review

主要反馈与建议

主要反馈点

服务:1 次;例:“服务员不主动服务,态度冷淡”

食物:1 次;例:“辣子鸡汤味道寡淡,鸡肉少且无味”

价格:1 次;例:“价格偏高且评价过高”

建议动作

  • 本周有低星评论,建议确认平台回复状态,并在门店例会复盘事实经过。
  • 本周被点名表扬的员工建议及时公开表扬,强化正向服务动作。
  • 涉及员工的负向反馈建议先核实当班情况,避免直接归责。
  • 食物反馈:把具体菜品和证据句同步厨房,优先检查被重复提到的菜品稳定性。
  • 服务反馈:保持上菜后回访,特别关注等待、缺货、加单和结账阶段。

Google / Yelp 新增评论

Frank Gray
★★★★★ 2026/06/23
Kirkland

Very flavorful pork&shrimp dumplings and nice staff.

服务
Original review
Patsy Hutomo Wibowo
★★★★★ 2026/06/23
Kirkland

Great food, nice ambience, helpful and friendly server. Highly recommended.

服务 +环境 +
Original review
Aarya Nandy
★★★★★ 2026/06/24
Kirkland

该用户只留下了星级评分。

Original review
Krishna Koul
★★★★★ 2026/06/24
Kirkland

My girlfriend and I are regulars, and as always, the service is 5 stars. The food and the environment is also the best in the city, everyone here is so nice!

服务 +食物 +
Original review
Summer in the Sun
★★★★★ 2026/06/25
Kirkland

xiao long bao is very juicy so does the chicken soup

Original review
Quinlan Jung
★★★★★ 2026/06/26
Kirkland

Ashley was an amazing server! The food was also very good. 10/10 would come back :)

提及 Ashley服务 +食物 +
Original review
Geo F
★★★★★ 2026/06/28
Kirkland

该用户只留下了星级评分。

Original review
L
★☆☆☆☆ 2026/06/28 Needs response
Kirkland

The chili chicken soup special is a sad bowl of liquid and bland chicken with about 4 tiny pepper slices thrown in (it was $12). The staff won't check in on you and you can tell that they view customers' presence as a nuisance. Beyond their unwelcoming vibes, there was small but weird details like not offering to clear empty dishes when the when the table was super full (leaving a mess of old plates I had stacked while they watched with an impatient expression), putting dirty menus directly on the chopsticks, and loudly clanging dishes in the background in an angry way lol. The xiao long baos were fine at least, on par with Costco's. Go somewhere else for your XLBs - this place is overpriced and overrated.

服务 -食物 -价格 -
Original review
Jada Wrice
★★★★★ 2026/06/28
Kirkland

该用户只留下了星级评分。

Original review
G
Gamer Z.
2026/06/28
Kirkland

Best dumplings. All the food is so good and everyone is so friendly. Really one of my favorite places to go to for dinner.

食物 +
Yelp page

Instagram / TikTok 新动态

本周无新增 Instagram / TikTok 动态。